About the Policy

 

Diwansons offers you a lifetime exchange/buyback of products with applicable deductions.

Please check lifetime exchange page (LifetimeExchangeBuyback) for the same.

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How does it work?

• Simply Call/Email/Chat with our customer care team and inform regarding the same. ​

 

• The customer care team will arrange the transaction and guide you through the same (Please send the original packaging, Invoice & the product in this shipment)

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• Our Quality Assurance (QA) team will check the product, to identify authenticity and damages and will connect with you regarding applicable deductions. ​​

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• Please note the shipping charges are borne by YOU

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Things to remember

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• Customised Jewellery (including personalised/ engraved products) is not eligible for RETURNS

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• Any item that shows sign of Damage/Wear & Tear/ ALTERED in any way will not be covered under the Lifetime exchange/buyback policy.

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• The product should be accompanied by the original product certificate and the original/ copy of the invoice to be covered under the return policy.